Comprehensive Management, Our Distinguishing Value

INTERNEXA, aware of the importance of maintaining a relationship of trust with all its customers through the different markets served, provides ongoing feedback, allowing customers to know in detail, the status of their business, thus ensuring the fulfillment of their expectations.

For this reason- since its origins-INTERNEXA has developed a customer service system, which over the years, has become a genuine culture of service, one of the key distinguishing aspects of the company. This system ensures timely and satisfactory solutions to the following requirements,

• Requirement for new services
• Modification of current services
• Monitoring the connection of new services
• Assistance and failure report
• Billing Status
• Collecting Balance
• Proposed Pre-payments
• Suggestions

To ensure compliance with the promise of quality and availability of services supported by the INTERNEXA network, there is a highly qualified group of engineers that ensures post-sale assistance, guarantees the proper operation (failure assistance) and quality service (maintenance) hired by its customers. Each customer has an assigned engineer, who provides technological tools allowing traceability of each of the hired services.

Providing Services

INTERNEXA has professional staff trained to meet the solutions required by its customers, making analysis from a technical, commercial and strategic standpoint, thus achieving the best technical solution required for the service.

NOC - Network Operation Center

The Regional Management Centre, NOC (Network Operation Center) has a highly qualified team of engineers who are responsible for monitoring and managing all telecommunication networks in all the countries of the continent where INTERNEXA operates. It also provides immediate solutions demanded by customers 24/7, 365 days a year.

Regional Call Center

INTERNEXA has a Regional Call Center, through which concerns or technical requirements from customers are assisted immediately.

Field crews

INTERNEXA has specially trained staff to assist flaws in a quick and effective way. It also provides the service to specific requests and requirements made ​​by customers. For this reason, the field staff is strategically located at major niches in each country where INTERNEXA focuses its service.

Addressing Flaws

INTERNEXA has different means of reporting events that may affect the vulnerability of the client’s services

• Event Report: When an event that may undermine the availability of the service is reported through the INTERNEXA network, the team proceeds to report since the beginning in order to overcome it, so that the clients may implement their contingency actions if appropriate.
• Failure Report: When a flaw affects services, the customer management center and technical contacts for each area are periodically informed on the progress of activities for the standardization of services.
• SMS Messages: INTERNEXA offers the SMS service in order to inform users about relevant events that may affect their service.

Contingency Plan

In accordance with the commitment to quality service of INTERNEXA, along with its clients and aware of the permanent operational stability of the network, structured procedures and resources in order to address critical situations through the analysis of existing risk scenarios, their criticality and probabilities of occurrence. Thus INTERNEXA works to mitigate the risks in telecommunication systems and services leading to the availability offered to its customers.