Sucess stories

Improving the speed of access to the public cloud

A growing multinational cement and ready-mix concrete company that has consolidated its presence in sixteen countries and territories migrated its concrete and aggregates sales business applications to the cloud. The sales process is carried out through a regional call center where construction companies call to place their orders according to the needs of the works. This information is entered into the company's marketing platform, and from that moment on, all the logistics are in place to locate the plant and the vehicle to ensure timely delivery.

For this reason, it is essential for the company that its employees have correct access to the application that allows them to make the sale, ensuring the best response time to its customers and with maximum security of information.

The challenge:

Business Challenges. The rapid expansion of the company through the acquisition of new operations in different territories has created significant business challenges, such as

  1.  The company had to differentiate itself by delivering concrete and aggregates in record time and implement this differentiation in all markets.
  2.   Standardizing business reports to enable the management team to monitor key KPIs online.
  3. Guarantee the follow-up of the supply chain (trucks, mixers, plants, etc.) to accompany the company's growth objectives.

IT challenges: The business challenges presented the following challenges to the technology team:

  1.  Unify the platforms across the different companies.
  2.  Supporting internal customers in 16 countries and territories.


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This was the solution
we implemented

The migration to the public cloud of business applications and data generated the platform that was required to meet the challenges of IT and business, however, once implemented, internal users experienced slow access to sales applications, which hindered their work, for customer service.
By teaming with InterNexa, a direct connection is achieved through InterNexa Express Cloud, which connects their main data center directly to the public cloud service, which when added to the VPN internet access solution improves access time, availability and reliability to the sales platform. 

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What conclusion did we reach?

Companies that have business applications in the public cloud should seek a direct connection to it, in order to improve user experience in accessing platforms, as well as generate greater satisfaction for internal and external customers. 
InterNexa, through its local, national and international networks and direct connectivity agreements with the major data centers of public cloud providers, can build the best solution for each client.

These were the results

5%
Increased customer satisfaction.

satisfaction
36%
Improved access to its product trading platform.
mejora
 
Improved performance in accessing concrete trading platforms and aggregates


desempeño

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